Privacy policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our online store, place an order, contact our customer service team, or interact with our services.
By using our store or placing an order, you agree to the collection and use of your information as described in this Privacy Policy.
Personal Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Customer service messages and enquiries
We may also automatically collect certain information when you visit our store, including:
- IP address
- Browser type
- Device type
- Time zone
- Pages viewed
- Products viewed
- Referring pages or search terms
- Information about how you interact with our store
How We Collect Information
We collect personal information when you:
- Place an order
- Create or use a customer account
- Contact customer service
- Subscribe to marketing communications
- Browse products or pages on our store
- Use checkout, payment, or delivery services
We may also use cookies, pixels, log files, and similar technologies to improve store performance, analyse visitor activity, remember your preferences, and support advertising or fraud prevention.
How We Use Your Personal Information
We use your personal information for the following purposes:
- To process and fulfil your order
- To arrange delivery and provide shipping updates
- To confirm payment and prevent fraudulent transactions
- To provide invoices, receipts, and order confirmations
- To respond to customer service enquiries
- To manage returns, refunds, exchanges, or warranty-related requests
- To improve our products, store layout, checkout experience, and customer service
- To send marketing communications where permitted by law or where you have provided consent
- To comply with legal, regulatory, tax, accounting, or security obligations
Payment Information
We do not store full credit card numbers or complete payment card details on our own systems. Payment information is processed securely by third-party payment providers. These providers may collect and process payment information according to their own privacy and security policies.
Cookies and Tracking Technologies
We use cookies and similar technologies to help our store function properly, remember your preferences, analyse store performance, and improve your shopping experience.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Please note that disabling cookies may affect certain store features, including shopping cart and checkout functions.
Advertising and Analytics
We may use analytics and advertising tools to understand how customers interact with our store and to measure the performance of our marketing campaigns.
Where permitted by law, we may use your browsing activity, order activity, or contact information to provide relevant product recommendations, promotional messages, or advertising.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting our customer service team.
How We Share Personal Information
We may share personal information with trusted third parties where necessary to operate our store and provide our services, including:
- Payment processors
- Shipping and delivery partners
- Order fulfilment providers
- Customer service providers
- Fraud prevention and security providers
- Marketing and analytics service providers
- Technology, hosting, and website service providers
- Professional advisers, regulators, or authorities where required by law
We only share personal information where it is reasonably necessary for business, legal, security, or service-related purposes.
International Transfers
Some service providers we use may be located outside Australia or may store information in overseas systems. When personal information is transferred or processed outside Australia, we take reasonable steps to ensure that it is handled securely and in accordance with applicable privacy requirements.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Data Retention
We keep personal information for as long as reasonably necessary to provide our services, complete transactions, manage customer enquiries, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you. You may also ask us to correct personal information if it is inaccurate, incomplete, out of date, irrelevant, or misleading.
To make a request, please contact us at support@supyoo.com. We may need to verify your identity before responding to your request.
Your Choices
You may choose not to provide certain personal information. However, this may prevent us from processing your order, arranging delivery, responding to enquiries, or providing certain services.
You may also opt out of marketing communications at any time. Transactional emails, such as order confirmations and shipping updates, may still be sent where necessary.
Children’s Privacy
Our store is not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
Complaints
If you have a question or complaint about how your personal information has been handled, please contact us at support@supyoo.com.
We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may have the right to contact the relevant privacy authority in your region.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, technology, or services.
The updated version will be posted on this page. Your continued use of our store after any changes means you accept the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, how we collect or use personal information, or how to exercise your privacy rights, please contact us at:
Email: support@supyoo.com